There’s much excitement about how AI can explain anything for us. And that includes how the business works and how to manage it better.   I have said before…

I previously posted about here … how buy-now/pay-later provider Klarna did serious damage to its business with an AI rollout, by too-rapid cuts to its service staff here ……

The case of Klarna – the buy-now, pay-later provider – showed how to mess up an AI implementation. They assumed that an AI chatbot would eliminate the need…

I did say here that – although AI offers huge benefits – it can bring big, big problems if a project’s knock-on consequences are not thought through…. and…

I had some push-back from my first Insights email on the 3 sources of sales growth. You remember? … sales growth can only come from: winning customers at…

Some time ago I was involved in helping local authorities understand changes to the supply and demand for elderly-care homes. This was to help them understand the likely…

The last few posts have been about strategic change – whether extending our strategic position, or transforming it if the current business model may cease to be viable. Here is the full list…

This post wraps up the story on how to plan and manage a strategic change, as explained here. I already set out: So we are just left with…

A recent post explained how full strategic change may become essential when technology or other factors threaten to make our current business model obsolete. And the latest post…

My previous post explained how full strategic change may become attractive – even essential – when technology or other factors threaten to make our current business model obsolete.…