I did say here that – although AI offers huge benefits – it can bring big, big problems if a project’s knock-on consequences are not thought through. … and not just thought through, but worked out: what exactly, could be the wider impacts of that AI project? what scale could…

  Do more with the 3 sources of sales growthI had some push-back from my first Insights email on the 3 sources of sales growth. You remember? … sales growth can only come from: winning customers at a faster rate losing customers at a slower rate customers buying at a…

Some time ago I was involved in helping local authorities understand changes to the supply and demand for elderly-care homes. This was to help them understand the likely prices they would have to pay providers in order to ensure enough capacity. (In the UK, those authorities are fully responsible for…

The last few posts have been about strategic change – whether extending our strategic position, or transforming it if the current business model may cease to be viable. Here is the full list of those posts: Extend your strategy – don’t reinvent it Modeling your extended strategy … but if you have to transform (move from an old business model…

This post wraps up the story on how to plan and manage a strategic change, as explained here. I already set out: So we are just left with how to build the new product/service proposition and any required capacities to deliver that proposition. Winding-down the old proposition and old capacities…

A recent post explained how full strategic change may become essential when technology or other factors threaten to make our current business model obsolete. And the latest post explained how to migrate customers from the old business model to the new, while not losing them in the process! But it’s…