Big accounting firm asked about staffing models [see video, from time 22.00 ] to replace dumb benchmarking [that is: best-in-class leverage – partners:juniors ratios – for each type of business?] Benchmarking is worse than useless, it is dangerous.

Like all these big accountants and other professional firms they have several lines of business [audit, tax, advisory, M&A …] each needing a different mix of juniors, managers and partners. This is a classic dynamic-model issue, with ...