You would expect knowledge in a professional field to accumulate – what we use today being built on what was known and used in the past. Strategy often […]
Strategy
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How to Expand While Cutting Costs
An interesting article in on this topic, which is probably front of mind for quite a few organisations right now, in strategy+business. The article comes up with ‘the frugal growth […]
Strategy
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Customer satisfaction and growth
Interesting article in Sloan Management Review on linking customer satisfaction to growth. Looks based on very thorough research on customer satisfaction metrics and their subsequent behaviour – especially passing […]