Getting better value from the value-curve

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An example of a framework with widespread relevance … Just had an enquiry from a professor taking the online course, wanting to know if the customer ‘choice pipeline‘ and loyalty states could help assess the impact of a summer school initiative on reducing the high drop-out rate of students.

A framework I need to add to the course is the concept of the value-curve. It is usually used in a crude way to understand why some companies ...
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