Kim Warren on Strategy

Strategy insights and living business models

· Briefing

Strategy Dynamics Briefing 27: Resource quality and performance example

Management is concerned about the quality of resources because it has a real impact on performance – better sales people win better customers, faster, better products drive stronger customer growth and sales, better equipment causes fewer faults, and so on.

Read on as we further build on the simple example of skills amongst call-center staff from Briefing 26…

Kim Warren

call centre staff, resource performance, Resource quality, skills and competancies, staffing

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