Strategy Dynamics Briefing 71: Conflicting objectives

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Recent briefings urged us to focus on the direct impact of decisions, rather than following simplistic rules based on ratios or overall performance outcomes, especially profits. But many decisions, such as various spending choices, include a direct profit impact, as well affecting the resources and operating performance in their particular part of the system. In practice, then, many decisions have to balance conflicting aims.

Take the case of an established power company, supplying electricity to a large number of homes. ...

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Strategy Dynamics Briefing 61: Rivalry in noncommercial cases

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Competition is widespread in public services and voluntary organizations, and is often similar to the rivalry for customers in business cases. Voluntary organizations must be clearly helpful to the beneficiaries of their services if they are to attract funding from donors, so any such organization with few such “customers” will lose out in the fundraising market. Other customer-like rivalry arises for political parties who compete for voters, and Churches who compete for followers.

Rivalry for staff occurs constantly amongst public ...

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