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Strategy

“Adoption” challenges are everywhere

Posted on: July 26, 2023September 20, 2023

(I owe this one to my friend Lars Finskud at Vanguard Strategy – thanks Lars!) Most of us are familiar with the idea of marketing and sales funnels, […]

Strategy

Customer satisfaction and growth

Posted on: September 11, 2008September 17, 2008

Interesting article in Sloan Management Review on linking customer satisfaction to growth. Looks based on very thorough research on customer satisfaction metrics and their subsequent behaviour – especially passing […]

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Strategy Dynamics Essentials
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Strategic Management Dynamics
Cover image - 'Strategic Management Dynamics'

© Kim Warren, 2023

   

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