A capability is the ability of the organization, function or team to get something done, and is therefore quite different from resources, both tangible and intangible, that generally do not denote activity. In grammatical terms they can be recognized by the suffix ‘-ing’ or ‘-ment’ – hiring or recruitment, marketing, purchasing, product development and so on. We will define them more clearly in the next Briefing, but let’s start with an example.

What does it mean to have a stronger ...