So here’s another hyped up fad – Net Promoter Score (NPS). Leaders understandably dream of simple magic bullets that will solve their biggest challenges, and how to drive […]
Strategy
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Temp staff – the fix that fails
UK followers will know that our beloved National Health Service (NHS) is in deep trouble, with staffing shortages and high staff turnover across many of its medical professions. […]
Strategy
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HBR on managing the downturn
I see Harvard Business Review has got out a section on ‘Unconventional Wisdom in a Downturn‘ from their team of bloggers. It offers some good pointers, but not all, so […]
Strategy
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Another couple of gems from SMS
Another really insightful piece – unpublished as yet … Feldstad, Gao and Burkay of BI Norwegian School of Management on how come Google and eBay – mega powerful […]