See info about membership of the Strategic Management Forum which is attracting CSOs and other top professionals (long overdue!).Continue Reading →
The story of the computer service company in Briefing 74 demonstrates common features of how psychological intangibles show up in organizations’ strategic performance. It is worth considering whether those same features arise in your case, how important each may be, and what you can do about them.
State of mind drives behavior. This is hardly news to the field of psychology, but our method makes explicit the link between some simple measures of how people feel and the rate at ...Continue Reading →
Organisation View‘s Andrew Marritt tells me top firms’ want to model workforce planning and talent pipelines, reflecting increasingly data-driven HR management. Syngenta, ABB, Nestlé and others have very large teams across multiple functions and business units, and small changes to hiring, turnover, promotion, transfer and age profiles make a big difference to their ability to grow and support their businesses … and management in other functions expect HR to figure out what to do, not just to meet short-term needs ...Continue Reading →
Intangibles reflecting the state of mind of key groups showed up in the case of a firm providing computer support to small and medium enterprises (SMEs). Two years before the time in question, the company had some 90 clients who each needed about 75 hours per month of support. Its founder/CEO was signing up just under two new clients per month, and none were leaving. Each new client needed about 200 hours of initial work to set them up. The ...Continue Reading →
We all know that ‘soft’ factors are important – we need motivation amongst our staff, reputation with potential customers, effective processes to get things done, good data that is up to date, and powerful capabilities for developing products, for example. Unfortunately, there is little agreement in strategy books and articles on what those soft items actually are, the categories into which they fall, or how they can be specified and measured.
We will spare you the review and analysis of ...Continue Reading →