HBR on managing the downturn

Posted by:

I see Harvard Business Review has got out a section on ‘Unconventional Wisdom in a Downturn‘ from their team of bloggers. It offers some good pointers, but not all, so be careful!  

‘Protect Strategic Expenditures’ say Robert Kaplan and David Norton

Yes of course it’s foolish to kill efforts and investments that are important to medium- to long-term performance, assuming you can survive in the meantime! But during good times, many organisations raced after all kinds of exciting opportunities like children grabbing more ...

Continue Reading →
0

Profiting from the downturn – e.g. airlines

Posted by:

Nice example of what looks like a strategically sound business [Lufthansa] pouncing on valuable resources shaken loose when a feeble competitor [Alitalia] stumbles. The Economist reports they will be offering new services to eight other European cities from under-served Milan.  

With the downturn accelerating, there will be many more examples of weak firms forced to surrender potentially valuable resources – especially capacity and people – to those whose sound strategic management avoided getting into trouble. In the extreme, this will involve ...

Continue Reading →
0

When is a customer ‘lost’? – Segmenting by activity rate.

Posted by:

Central to the principles of strategy dynamics is knowing how quickly resources are being won and lost. This is easy enough for most – you know when you close capacity, hire or lose staff, or discontinue products – but can be surprisingly tricky with customers. You would imagine that banks or telecoms firms, for example, know exactly when a customer is lost because that’s when they close their account – not so!

Often, the customer is really lost much earlier, when ...

Continue Reading →
0

How growth stalls

Posted by:

My friend and colleague at Strategy Dynamics Solutions points me to this article from HBR which reports work on seeing when a business risks stalling.  If we can see the patterns of how this happens, perhaps we can see the signs early next time and avoid it [see latest post on Starbucks] – better still, not get in that position in the first place.  

BTW – The article includes the line ‘Senior management at Levi Strauss & Company could be ...

Continue Reading →
0
Page 85 of 109 «...6070808384858687...»