There are a few candidates for title of ‘the most useful framework’ in strategy dynamics – and this is sure one!
Strategy Dynamics Briefing 28: Quality of physical assets
It’s not just customers and staff whose ‘qualities’ affect performance – many organizations rely heavily on physical assets for their operations.
Read on to see how they affect performance…
Strategy Dynamics Briefing 27: Resource quality and performance example
Management is concerned about the quality of resources because it has a real impact on performance – better sales people win better customers, faster, better products drive stronger customer growth and sales, better equipment causes fewer faults, and so on.
Read on as we further build on the simple example of skills amongst call-center staff from Briefing 26…
Stategy Dynamics Briefing 26: Three ways to change resource quality
The previous briefing looked at how adding larger customers and removing smaller ones can raise the average size of a firm’s customer base. To these mechanisms must be added a third element.
What is it?
Strategy Dynamics Briefing 25: Resource quality: understanding attributes
It is not easy to understand and manage changes in attributes and the impact of those changes. Strategy must recognize and cope with change over time, so needs a method for quantifying both scale and speed of progress. Now we must not only work out how key resources are changing, but also the quality of those resources.
How is this done?