Just had to pour some cooling water over another bit of hype on this issue. Harvard Business Publishing just promoted ‘Constant Transformation Is the New Normal‘ by Scott […]
Strategy
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Understanding customer churn
Great seminar last week by my colleague Bruce Hardie at London Business School on the complications involved in the simple idea of customer churn. Bruce probably knows more […]
Strategy
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What is strategy? … and the strategy life-cycle
Just working on the first chapter of the textbook 2nd edition, and thought it needed a bit more on this question – found the only way to explain […]