The case of Klarna – the buy-now, pay-later provider – showed how to mess up an AI implementation. They assumed that an AI chatbot would eliminate the need […]
Strategy
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I did say – how to make bigger mistakes faster with AI
I did say here that – although AI offers huge benefits – it can bring big, big problems if a project’s knock-on consequences are not thought through…. and […]
Strategy
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Do more with the 3 sources of sales growth
I had some push-back from my first Insights email on the 3 sources of sales growth. You remember? … sales growth can only come from: winning customers at […]
business models / General strategy stuff / Strategy
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It's cash (or lack of!) that kills business, not profitability
Some time ago I was involved in helping local authorities understand changes to the supply and demand for elderly-care homes. This was to help them understand the likely […]
Strategy
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Strategic change – a journey, not a leap
The last few posts have been about strategic change – whether extending our strategic position, or transforming it if the current business model may cease to be viable. Here is the full list […]