There’s much excitement about how AI can explain anything for us. And that includes how the business works and how to manage it better. I have said before […]
Strategy
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How to roll out AI – safely
I previously posted about here … how buy-now/pay-later provider Klarna did serious damage to its business with an AI rollout, by too-rapid cuts to its service staff here … […]
Strategy
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You can defy gravity – for a while.
The case of Klarna – the buy-now, pay-later provider – showed how to mess up an AI implementation. They assumed that an AI chatbot would eliminate the need […]
Strategy
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I did say – how to make bigger mistakes faster with AI
I did say here that – although AI offers huge benefits – it can bring big, big problems if a project’s knock-on consequences are not thought through…. and […]
Strategy
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Do more with the 3 sources of sales growth
I had some push-back from my first Insights email on the 3 sources of sales growth. You remember? … sales growth can only come from: winning customers at […]